目的:管控公司运营过程中,可能产生的任何问题,对问题进行防漏、防呆、有效、逐一的彻底解决方案。
范围:公司运营过程中所发生的,涉及原材料、成品所有环节的质量问题;与客户、供应商、其他合作方的所有服务事件。
追溯:发生的任何质量问题,根据不同类别设定完整的追溯过程,每个过程均有时间限定;每次质量事件的发生,根据全过程进行检查追溯,纠正到位,并监督整个过程的改进工作。
无漏:每次追溯事件,最后结果都会反馈到公司最高层,由最高领导确定本事件是否可以结案。
Purpose: To control any potential issues that may arise during the operation of the company, and to provide comprehensive solutions to prevent leaks, errors, and problems one by one.
Scope: Quality issues that occur during the operation of the company, involving all aspects of raw materials and finished products; All service events with customers, suppliers, and other partners.
Traceability: For any quality issues that occur, a complete traceability process is established according to different categories, with time limits for each process; Every time a quality incident occurs, it is checked and traced throughout the entire process, corrected properly, and the improvement work of the entire process is supervised.
No omissions: Every time an incident is traced, the final result will be fed back to the highest level of the company, and the top leadership will determine whether the incident can be closed.